NSW shoppers complain about whitegoods
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SYDNEY, Feb 18 AAP
February 18 2013, 12:56AM
Used cars, white goods and coupons are among the products most complained about to NSW Fair Trading.
Fair Trading Commissioner Rod Stowe said the agency had received 44,016 complaints last year, up from 42,585 in 2011.
"The volume of complaints in the number one category (electrical, whitegoods and gas appliances) is a concern," Mr Stowe said.
"To go from 2,611 complaints in 2011 to 4,252 in 2012 is significant.
"In 2012 there was a spike in complaints about extended warranties and evidence of some major retailers failing to deal with consumer concerns directly, leaving Fair Trading as a defacto complaints handing department. "
Mr Stowe said unsatisfactory or non-performance of a service, refund or repair disputes, defective or sub-standard goods, misleading or deceptive conduct and overcharging were constant themes across all categories of complaint.
He encouraged consumers to come to Fair Trading for help.
Other products on the top ten list of most complained about products included travel, jewellery and furniture.